Healthcare professional speaking and touching the shoulder of an older patient.

Patient support

Contact our customer service to get questions answered about wearing your BodyGuardian™ MINI remote cardiac monitor.

Preventice is now Boston Scientific Cardiac Diagnostics

If you have symptoms, contact your doctor or healthcare professional. In a medical emergency, call 911 immediately.

Monitor Assistance and Supply Requests

Contact us with questions about wearing and using your monitor.

Phone: (888) 500-3522 option 1, 1, 1

Direct (281) 760-0517

Hours: 24/7/365

Email customer support

Medical Records

Contact us to request copies of your medical records.

Toll free 281-760-0357

Hours: 8am – 5pm Central, Monday-Friday

Request patient medical records by mail or fax

  1. Download the authorization form.
  2. Complete the authorization form.
  3. Sign and date the completed authorization form.
  4. With all required information included, please fax or mail your request to:

Mailing Address:

Boston Scientific Cardiac Diagnostic Services, LLC
1717 N. Sam Houston Parkway West, Suite 100
Houston, TX 77038

Attn: Privacy Office / Medical Records
Fax: 281-760-0332

Certain information can take up to 30 days for processing.

For  Release of Information questions, please call us at 888-500-3522.

How to return your monitor

See Cardiac Monitoring Journey for how to return your monitor. Or call or email us. 

Phone: (888) 500-3522 option 1,4

Hours: 24/7 availability

Email monitor returns

Billing and insurance

Contact us with billing and insurance questions or to make a payment.

Phone: (888) 747-4701

Phone: (888) 500-3522 1,5

Hours: 8am – 5pm Central, Monday-Friday

Email reimbursement