Preventice is now Boston Scientific Cardiac Diagnostics
If you have symptoms, contact your doctor or healthcare professional. In a medical emergency, call 911 immediately.
Monitor Assistance and Supply Requests
Contact us with questions about wearing and using your monitor.
Phone: (888) 500-3522 option 1, 1, 1
Direct (281) 760-0517
Hours: 24/7/365
Medical Records
Contact us to request copies of your medical records.
Toll free 281-760-0357
Hours: 8am – 5pm Central, Monday-Friday
Request patient medical records by mail or fax
- Download the authorization form.
- Complete the authorization form.
- Sign and date the completed authorization form.
- With all required information included, please fax or mail your request to:
Mailing Address:
Boston Scientific Cardiac Diagnostic Services, LLC
1717 N. Sam Houston Parkway West, Suite 100
Houston, TX 77038
Attn: Privacy Office / Medical Records
Fax: 281-760-0332
Certain information can take up to 30 days for processing.
For Release of Information questions, please call us at 888-500-3522.
How to return your monitor
See Cardiac Monitoring Journey for how to return your monitor. Or call or email us.
Phone: (888) 500-3522 option 1,4
Hours: 24/7 availability
Billing and insurance
Contact us with billing and insurance questions or to make a payment.
Phone: (888) 747-4701
Phone: (888) 500-3522 1,5
Hours: 8am – 5pm Central, Monday-Friday
You may receive text messages from the number (855) 605-5126. We are unable to receive texts, please contact phone numbers above for customer service.